Terms and Conditions

Welcome to TVI Mobile! These Terms and Conditions (“Terms”) govern your use of our services, website, and any products provided by TVI Mobile. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

  • Are at least 18 years old or of legal age in your jurisdiction.
  • Meet the eligibility requirements for our services, including participation in government-supported programs such as the Affordable Connectivity Program (ACP).
  • Agree to provide accurate and truthful information during enrollment and service use.

2. Service Description

TVI Mobile provides communication services, including free phones, tablets, and internet access under the ACP and Lifeline Assistance programs. These programs are governed by the Federal Communications Commission (FCC) and are limited to one benefit per household.

TVI Mobile’s services include:

  • Free or discounted wireless and broadband services for eligible households.
  • Access to devices, such as smartphones and tablets, for approved users.
  • Support for network connectivity via 5G and broadband technology.

Terms and Conditions

3. Eligibility Requirements

Eligibility for TVI Mobile services is determined based on participation in qualifying government assistance programs or income verification. By enrolling, you agree to:

  • Provide valid proof of eligibility, such as documentation of program participation or income levels.
  • Update your eligibility information if requested or if your circumstances change.
  • Failure to meet eligibility requirements may result in suspension or termination of your service.

4. Fair Usage Policy

TVI Mobile offers unlimited plans; however, Unlimited Does Not Mean Unreasonable Use. To ensure fair access for all customers, you agree not to:

  • Use the service in a manner that disrupts the network or affects other customers.
  • Engage in activities such as excessive data usage, high call volumes, or prolonged connection times that exceed normal use.
  • Use the service for fraudulent, illegal, or unauthorized purposes.

We reserve the right to limit, suspend, or terminate service for excessive or unreasonable use.

5. Billing and Payment (if applicable)

If you subscribe to additional paid services:

  • Payments must be made on time as per the selected plan.
  • Late or failed payments may result in service suspension or cancellation.
  • All charges are non-refundable unless explicitly stated in the service agreement.

6. Device Ownership

Devices provided by TVI Mobile are intended for eligible customers and are non-transferable. You agree to:

  • Use the device solely for personal and lawful purposes.
  • Return or replace the device if required or if eligibility conditions are no longer met.

TVI Mobile reserves the right to recover devices in cases of misuse or policy violations.

7. Privacy Policy

Your use of TVI Mobile services is subject to our Privacy Policy. By using our services, you agree to the terms outlined in the Privacy Policy regarding data collection, usage, and protection.

8. Service Limitations

  • Uninterrupted service due to factors such as network maintenance, geographic coverage limitations, or unforeseen circumstances.
  • Specific data speeds, as performance may vary depending on traffic, technology, and location.

9. Modifications to Terms

TVI Mobile reserves the right to update or modify these Terms at any time. Changes will be posted on our website, and your continued use of the service constitutes acceptance of the updated Terms.

10. Termination of Service

We reserve the right to terminate or suspend your service for violations of these Terms, including but not limited to:

  • Providing false information during enrollment.
  • Engaging in prohibited activities, such as fraud or network abuse.
  • Failure to meet eligibility requirements.

11. Liability Disclaimer

To the maximum extent permitted by law, TVI Mobile is not liable for:

  • Any damages resulting from service interruptions, delays, or errors.
  • Losses related to unauthorized access or misuse of your account.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state of New York. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in New York.

13. Contact Us

📍 Address: 455 W 34th St. #3G, New York, NY 10001
📞 Phone: 1-800-229-6004
📧 Email: Support@tvi-mobile.com