Ethics Policy

Our Commitment to Ethical Practices

At TVI Mobile, we are committed to upholding the highest ethical standards in every aspect of our operations. From the services we provide to the content we publish, our guiding principles are built on transparency, fairness, and accountability. We believe that ethical practices are the foundation of trust and long-term relationships with our customers, partners, and stakeholders.

Core Ethical Principles

Transparency

  • We provide clear, accurate, and honest information about our services, eligibility requirements, and offerings.
  • Our communication is straightforward, ensuring customers fully understand their options and the benefits of government-supported programs like the Affordable Connectivity Program (ACP) and Lifeline Assistance.

Fairness

  • We are dedicated to treating all customers equitably, regardless of background, location, or circumstances.
  • Our services are offered without discrimination, ensuring that every eligible household has access to the resources they need.

Accountability

  • We take full responsibility for the quality of our services and the accuracy of our content.
  • Any errors or inaccuracies are promptly addressed and corrected through our Corrections Policy.

Customer-Centric Approach

Customer satisfaction is at the core of everything we do. We actively listen to feedback and strive to improve our services based on the needs of our users.

Compliance with Regulations

As an FCC-approved provider, we strictly adhere to government guidelines and regulations. All services offered under ACP and Lifeline programs are implemented in accordance with federal standards.

Environmental Responsibility

We are committed to promoting sustainability by refurbishing devices, reducing electronic waste, and implementing eco-friendly practices. Our efforts to minimize our environmental impact reflect our dedication to creating a greener future.

Anti-Discrimination Policy

Fostering Inclusivity and Respect

TVI Mobile strictly prohibits discrimination of any kind in our services, hiring practices, and partnerships. We are committed to fostering an inclusive environment that respects the dignity and rights of every individual.

Conflict of Interest

We are dedicated to ensuring that our actions and decisions are free from conflicts of interest:

  • Our partnerships and business decisions are guided by our mission to serve underserved communities.
  • Any potential conflicts are disclosed and addressed to maintain transparency and trust.

Reporting Ethical Concerns

We encourage employees, partners, and customers to report any ethical concerns or violations. All reports are treated with confidentiality and addressed promptly.

📧 Email: Ethics@tvi-mobile.com
📞 Phone: 1-800-229-6004

Why This Matters

At TVI Mobile, ethics are not just principles—they are the foundation of our mission:

  • Experience: Our actions are guided by years of expertise in serving communities fairly and responsibly.
  • Expertise: We work closely with industry experts and government agencies to ensure compliance and ethical excellence.
  • Authoritativeness: By adhering to ethical standards, we maintain our credibility and position as a trusted provider.
  • Trustworthiness: Our transparent and fair practices build trust with customers and stakeholders alike.

Contact Us

For questions or further details about our ethics policy, please feel free to contact us:

📧 Email: Ethics@tvi-mobile.com
📞 Phone: 1-800-229-6004