Our Commitment to Accuracy

At TVI Mobile, we are committed to delivering accurate, trustworthy, and up-to-date information to our customers and website visitors. However, we acknowledge that errors can occasionally occur, and we take responsibility for promptly addressing and correcting such inaccuracies. This Corrections Policy outlines our approach to identifying, reviewing, and rectifying errors to maintain the highest standards of integrity and trustworthiness.

When Corrections Are Made

• Factual Errors: Incorrect data, statistics, or claims presented in our content.
• Typographical Errors: Spelling, grammatical, or formatting issues that could mislead readers.
• Outdated Information: Content that no longer reflects current regulations, programs, or offerings (e.g., updates to FCC programs like ACP or Lifeline).
• Misinterpretations: Instances where content may be unclear, misleading, or misrepresentative.

How We Handle Corrections

Our process for handling corrections includes:

• Identification of Errors: Errors may be identified internally by our team or externally through feedback from our audience, partners, or stakeholders.
• Review Process:
  • All identified issues are reviewed by our editorial and compliance teams to verify the accuracy of the claim or feedback.
  • If the error pertains to government program details (e.g., ACP or Lifeline), we cross-check with official FCC guidelines to ensure corrections align with the latest regulations.
• Implementation of Corrections: Once verified, corrections are made promptly, and significant changes are documented with an explanation (e.g., an update note at the bottom of the page).
• Communication of Corrections: For major errors that could impact users’ understanding of our services, we will notify affected parties via our website, email, or social media platforms.